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  • About Us
    • Message from the President

      Shamrock exists as a trusted ally to enterprise IT leaders responsible for making the most difficult and sensitive decisions related to technology procurement.

      We provide comprehensive and objective analysis at no cost to our customers, helping you make the right decisions on any product from any provider at the guaranteed best price.

      Paul Cooney
      President


      Contact me for a FREE on-site walk through.

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    • Our Company
    • In The News
      News Press Release

      CIO Review Awarded Shamrock as “20 Most Promising AWS Solution Providers” for 2019

      We are proud to announce that Shamrock has been recognized by CIO Review at one of the “20 Most Promising AWS Solution Providers” for 2019! Check out the article on how our AWS solutions are changing the game for IT decision makers around the globe.
      News Press Release
      Shamrock & Google Come Together to Talk Cloud Computing
      News Press Release
      Insight Success: Shamrock Consulting Group: The 10 Most Innovative Telecom Solution Providers 2018
  • Solutions
      • Cloud Services
        • cdc-wide-v2Cloud Direct Connect

          Connect From Any Location To Any Cloud.

          AWS Direct Connect | Azure ExpressRoute | Google Cloud Interconnect | IBM Cloud Direct Link

          Shamrock can reduce your cloud egress costs by up to 80%

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        • cloud-migration-v2Cloud Migration

          Proven leader with successful hands-on cloud deployments, systematically analyzing every aspect of your cloud infrastructure to avoid wasted dollars.

          34% Average Savings on Cloud Services through Shamrock

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        • cloud-security-1000×500(2)Cloud Security

          Whether your company is premise-based, in a private cloud, hybrid cloud, or multi-cloud, Shamrock has you covered. We will help you secure and easily monitor your corporate environment in real-time.

          An industry leader in corporate security

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        • cloud-cost-optCloud Cost Management

          Shamrock has carefully vetted the top performing tools for public and private cloud orchestration and cost management to service deployments of any size, on any budget at guaranteed best rates.

          Shamrock can reduce your public cloud spend by 40%

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        • Platinum Public Cloud Services
          • aws-plat-v2

            Whether you’re looking to migrate to AWS, better manage your current AWS environment, or expand your capabilities within AWS, Shamrock can help.

            We’re top rated AWS consultants for a reason – because we’re a team of vendor-neutral, award-winning cloud experts who always act in the best interests of our clients, and we always guarantee the best price on AWS products and services.

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          • azure-plat

            We’ll help you maximize your Azure experience and take your business to the next level by designing, deploying and managing scalable infrastructure and application-based solutions. We’ll even facilitate your migration from your on-prem or environment or from another cloud provider to Azure, in whatever capacity you choose.

            Shamrock is a Certified MS Azure Partner, offering expert consulting services at the guaranteed best price.

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          • gcp-plat

            Google’s Partner Network is one of the most prestigious in the industry, and Shamrock is honored to be a part of it. As a Google Partner, Shamrock is your go-to resource for support in GCP. We provide free 24/7 US-based support, migration support, scalable solutions, cloud cost management and more within GCP, all for the guaranteed best price.

            Shamrock is the market leader in GCP cost reduction, GCP migration services, GCP Interconnect direct connects and much more.

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      • Data Center
        • cloud-security-1000×500(2)Cloud Security

          Whether your company is premise-based, in a private cloud, hybrid cloud, or multi-cloud, Shamrock has you covered. We’ll help you secure and easily monitor your environment in real-time to ensure proactive protection of your corporate IT environment. Join our growing list of Fortune 500, Fortune 100 and Fortune 50 customers and see why Shamrock is an industry leader in corporate security.

          Join our growing list of Fortune 500 and see why Shamrock is an industry leader in corporate security.

          Learn More
        • data-center-colocation-v2(1)Colocation

          We’ve been recognized as an industry leader in data center sourcing and procurement on a global scale. We represent every major data center operator both domestically and globally, so no matter the size, scope or area of your needs, we’ve got you covered. With over 1,200 major networks, enterprises, and business partners available for interconnection and traffic exchange via direct cross connects, peering and Ethernet services

          We Sell Data Center Space!

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        • cdc-wide-v2Cloud Direct Connect

          Shamrock is an industry leader in provisioning cloud direct connects from any business or data center location, anywhere in the world, at any speed (10 Mbps to 100Gbps).

          We’re also the exclusive solution provider for 100G cloud direct connects into Google Cloud Interconnect and AWS Direct Connect.

          Join Out 100GIG Pilot Program.

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      • Telecom Solutions
        • tem-squareTelecom Expense Management (TEM)

          Our portfolio of services includes business process outsourcing (BPO), telecommunication audit, procurement advisory, and wireless expense management. We strive to produce sustained results for your organization.

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        • ent-mob-squareEnterprise Mobility Management

          Shamrock’s mobile cost management experts can help you drastically reduce your enterprise mobility costs without any provider or contract changes. Our technology uses patented algorithms and machine learning. The result: instant and tangible savings!

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        • art1-new-1-smallVoice Services

          Shamrock Consulting provides Long Distance Services with cost-effective in-state, state-to-state, international and toll-free calling for businesses. International or Domestic Toll-Free Numbers, Conferencing Services, powerful cost-management options.

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        • ucaas-thumb-optUCaaS / Hosted PBX

          As industry-leading UCaaS consultants, Shamrock has negotiated direct partnerships with every major UCaaS provider to ensure that our clients receive the best possible solution at the best possible price. Guaranteed.

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        • 3-new-smallAnalog Line Consolidation

          Dynamically manage traffic pattern changes and get high-quality, reliable voice services that leverage your existing PBX investment. Pbx Service Providers, SIP Service, Pbx Pricing, Cloud Pbx and more.

          34% Average Cost Savings with Shamrock

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      • WAN Solutions
        • 2-new-1Broadband Aggregation

          The need to future proof your network has created an unprecedented demand for fiber to the premise. Dark Fiber, Fiber Ethernet, DS3, OC-x, Fixed Wireless (Microwave, lazer, WIMAX), Ethernet over Copper (EOC), T1, NxT1, Cable, DS, Shamrock Consulting Group has all of your options in one place.

          Let's Start With Understanding Your Internet Access Options!

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        • art2-1-new-smallInternet Access

          The need to future proof your network has created an unprecedented demand for fiber to the premise. Dark Fiber, Fiber Ethernet, DS3, OC-x, Fixed Wireless (Microwave, lazer, WIMAX), Ethernet over Copper (EOC), T1, NxT1, Cable, DS, Shamrock Consulting Group has all of your options in one place.

          Let's Start With Understanding Your Internet Access Options!

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        • art8-new-smallPrivate WAN (MPLS / VPLS)

          Global enterprises, financial institutions, the largest networks and the Internet’s foremost content companies trust us with what matters most to them—their information assets. Shamrock Consulting Group can design wide area networks for any size, any budget, anywhere.

          Let's Start With Understanding Your WAN Objectives!

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        • art3-new-smallDark Fiber

          We partner directly with every major Dark Fiber providers in the U.S., Europe and Asia-Pacific. We also work with cities and municipalities such as Los Angeles County, Orange County, the San Francisco Bay Area, New York City and elsewhere to find you the best possible solution at the guaranteed best price.

          Looking for fiber providers in your area?

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        • art7-new-smallSD-WAN

          As top-rated SD WAN consultants who partner directly with every leading SD WAN provider in the industry, Shamrock is committed to helping you make well-informed procurement decisions at the guaranteed best price. We offer a free consultation to identify the best solution for your needs and budget.

          Considering an SD-WAN solution for your company?

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      • Cybersecurity
        • crowd-strikeCrowdstrike EDR/MDR

          As a CrowdStrike partner, the Shamrock team as a whole are big fans of the company’s cloud native endpoint protection platform. But don’t take our word for it – we’ve had hundreds of customers using CrowdStrike tell us how much they love the platform, and many of them have said that they have no idea how they ever lived without it.

          Licensing discounts of up to 50 percent below market rates.

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        • penntesting-v2Penetration Testing

          We’ve formed deep partnerships with the most trustworthy cybersecurity vendors in the industry, and we guarantee the best price from every single one of them. Black, White & Gray Box Testing, Cloud Pentesting, Mobile & Web App Pentesting, Wireless Pentesting, Physical Pentesting, Client-Side Pentesting. In addition to pentesting, we can also help you out with next-generation firewalls, endpoint protection and corporate email security.
          Schedule Your Free Pentest Analysis.

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        • vulnerability-testingVulnerability Management

          We take a look at some great security solutions that achieve real time visibility into all aspects of a corporate network, even reaching the most remotely deployed endpoints. If you’re interested (and you probably should be), Shamrock Consulting Group can secure these cutting-edge tools for you at the best prices.

          We can offer the best prices on CrowdStrike products and can also provide a free security assessment.

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        • ngfwNGFW & Software Defined Perimeter

          How can companies be both agile and secure in these unprecedented times? For help with empowering your WFH teams with the tools and processes they need, speak to a Shamrock consultant today.

          Our strategic partners are comprised of the very best in the industry from a security standpoint (Trustwave, AlertLogic, CrowdStrike, Fortinet, PaloAlto, Carbon Black, etc.).

          Learn More
        • cloud-security-smallCloud Security

          Whether your company is premise-based, in a private cloud, hybrid cloud, or multi-cloud, Shamrock has you covered. We’ll help you secure and easily monitor your environment in real-time to ensure proactive protection of your corporate IT environment.

          Join our growing list of Fortune 500 and see why Shamrock is an industry leader in corporate security.

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  • RFP Services
  • Industries
    • biotech-telecom-consulting-v2Biotech

      Safeguard Proprietary, Mission Critical Data Whether its R&D for a world changing innovation or straightforward emails to accounting, Shamrock provides a comprehensive suite of security services – including Managed Firewall, Intrusion Detection/Prevention, and Vulnerability Scanning – to ensure that your organization’s data is safeguarded and kept out of the wrong hands.

      Let's Start With Understanding Your Biotech Telecom Objectives!

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    • real-estate-construction-cloud-solutionsConstruction & Development

      Whether you are looking to increase network uptime, reduce operational expenses, or build a next generation global development company, Shamrock Consulting Group has turnkey solutions tailored to the needs of the Construction and Development industry at guaranteed best rates.

      Let's Start With Understanding Your Telecom Objectives for Construction & Development sites!

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    • finance-cloud-solutionsFinance

      Shamrock Consulting Group’s Financial Services practice offers customers robust custom architected network, cloud, data center, and unified communications solutions that provide the security, compliance, and uptime their organizations require to function on a day-to-day basis.

      Let's Start With Understanding Your Financial Organization's Telecom Objectives!

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    • healthcare-cloud-solutionsHealthcare

      Shamrock has cross-disciplinary knowledge of healthcare-specific IT apps. Shamrock has extensive rural network design and build experience. In addition to 100+ partners, Shamrock has experience, connections and industry tools to identify, design to, spec, procure and project manage complex multi-vendor deployments. Healthcare institutions, financial institutions, the largest networks and the Internet’s foremost content companies trust us with what matters most to them—their information assets.

      Let's Start With Understanding Your Healthcare Telecom Objectives!

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    • media-entertainment-cloud-solutionsMedia & Entertainment

      Whether you are looking to increase network uptime, reduce operational expenses, or build a next-generation global studio, Shamrock Consulting Group has turnkey solutions tailored to the needs of the Media and Entertainment industry at guaranteed best rates. Nobody delivers more connectivity solutions to Media and Entertainment companies than Shamrock Consulting Group!

      300+ Media and Entertainment Customers Served!

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    • retail-cloud-solutionsRetail / Restaurant

      Shamrock Consulting Group offers its retail customers the best-fit, access technologies at each of their sites to ensure complete coverage and uptime at low costs. We design solutions that provide PCI-compliant security for credit card transactions and support for data communications for key retail applications—including point-of-sale, back-office systems, training, and digital video surveillance.

      Let's Start With Understanding Your Retail Business Operational Objectives!

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    • saas-cloud-solutionsSAAS Providers

      Whether you are looking to increase network uptime, reduce operational expenses, or build a next generation global Software as a Service Platform, Shamrock Consulting Group has turnkey solutions tailored to the needs of the SaaS Industry at guaranteed best rates. Low, Mid, and High-density data center options with robust connectivity options to extend service coverage all over the globe.

      Let's Start With Understanding Your SAAS Objectives!

      Learn More
  • Tools
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  • Contact Us

Hidden Costs & Complexities of On-Prem PBX Integration with Cloud-Based SaaS Platforms

Have you ever been convinced (either by yourself or a vendor) that you can mirror all of the features and functionalities of a cloud-based UC system for less money if deployed on premise? Not so fast, my friend.

We recently published an article on the hidden costs of maintaining an on-prem PBX. One of the hidden expenses we revealed was paying for system integration with 3rd party Cloud-based SaaS platforms such as Salesforce, Netsuite, Hubspot, etc.

While cloud-based Unified Communications platforms are built for 3rd party integration, the same is definitely not true for on-premise PBX systems. Many of the systems may tout the ability to integrate just as easy as their cloud competitors, but we have found that to not be the case at all!

Establishing API Connectivity

Establishing API Connectivity between an on-premise PBX and a cloud-based SaaS platform isn’t a walk in the park or a 1-click-and-done. It has to be done bi-directionally to maintain sources of truth between both platforms.

To accomplish this, you need a talented system integrator that understands syntax, arguments and formatting for both the PBX and the SaaS provider. If this isn’t done correctly, then your data outputs will be completely screwed up and cause issues. But be forewarned, these rare dual experts are going to run you a lot of hourly charges in the form of professional set up services.

By contrast, cloud native UC solutions are built on microservices frameworks, with large, well established API gateways and pre-built API integrations into a myriad of SaaS platforms. With a cloud-based UC solution, it’s a simple matter of the UCaaS provider establishing the API connection to your account and you are off to the races.

404 Errors, Hang Ups, Expired Certificates and More

In today’s agile world, you can count on SaaS platforms rolling out new features, services, and, consequently, updating their API’s. Cloud-based UCaaS providers, or at least the best of them, have robust lifecycle and development teams that are getting ahead of these updates. They manage API calls for tens of thousands of customers and go through tedious tests and bug fixes to make sure that when SaaS providers update their API’s, the flow of data remains intact.

Most companies that go with an on-premise alternative rarely have their own DevOps prowess to stay on top of these updates. It is almost certain that on-premise users will eventually see the dreaded 404 error, or worse, the unruly hang up of a frozen screen.

If you want to integrate with any SaaS provider that takes their security seriously, they are going to require a pinned certificate that proves your PBX system is a trusted system in the handshake. Don’t forget, these certificates expire (for good reason). An expired certificate will immediately drop the API handshake and leave your organization without any integration.

All Around Slowness

With on-premise to cloud integrations, latency almost always becomes a point of frustration. For one, on-premise PBXs aren’t known for their super-fast databases – it’s just not cost effective or practical. When you combine that slowness with an API call that has to go from your location all the way up to the cloud and back every time, for every user, all day long, you start to see loss of productivity on a large scale.

Cloud Communications and Software providers, by contrast, tend to leverage large, fault-tolerant, highly performant and distributed databases built for speed. They combine that with super-fast API gateways that make the flow of data between platforms consistently instantaneous.

Minimal Support, End of Support

When examining UCaaS providers, you definitely want to make sure that the integrations they offer are under a support SLA that assures your business will be running smoothly, even while updates occur on either end.

Additionally, you would optimally want to partner with a company that is committed to continual improvements of their 3rd party integrations to keep up with the never-ending expectations of your customers (i.e. your end users!).

While nobody has a crystal ball to see how great any given platform will be in the future, your best bet is to ask about how much they are investing in research and development, and how many feature improvements they have rolled out in the last two years for the 3rd party application you are looking at integrating with. A great track record generally indicates a great future.

If you are looking for continued support for a 3rd party integration with an on-premise PBX, don’t count on it. Most PBX VARs and MSPs have either a small or non-existent group of engineers that are on the level of what’s required to manage these complex integrations. And if your integration engineers are really that good, then you can count on them taking another job at a large UCaaS company for more money any day now…

Security Concerns

Even top-tier Next Generation Firewalls (NGFWs) aren’t great at protecting PBXs. Always remember the Golden Rule of cybersecurity: if it has an operating system, it can be hacked.

Attempting to integrate your PBX into the cloud via API is already enough of a challenge thanks to Certificate Pinning requirements that most SaaS providers have in place, but it gets even more difficult when you factor in hacking vulnerabilities. If your PBX is compromised, then it essentially leaves the door wide open for hackers to easily pull all of your secret records off of your CRM or ERP.

It is for this reason that many SaaS companies don’t allow for on-premise PBX or other types of systems to integrate with their service in the first place.

Moving to a UCaaS solution certainly removes this vulnerability from your own network, but make sure you ask your potential UCaaS partners about how they secure their own network, as well as how they secure and monitor API calls to 3rd parties.

Need Help Making the Right Decision? Shamrock has Your Back

Fortunately, you don’t have to go it alone when it comes to sourcing, assessing and procuring your Unified Communications or Software solutions.

Shamrock partners with the leading providers for both hosted PBX and UCaaS services; big names such as RingCentral, 8×8, Fuze, Microsoft Teams, Vonage Business, CallTower, Mitel and many more!

As a vendor-neutral company, we will give you an unbiased assessment of which platform, if any, best meets your business needs. We also guarantee the best price from whichever partner you may choose.

No matter how you decide to design your communications network, Shamrock can help you ensure that you make the right choice in terms of cost, security and performance.

Contact us today to arrange your free telecommunications audit and solution design!

Ben Ferguson

Ben Ferguson is the Vice President and Senior Network Architect for Shamrock Consulting Group, an industry leader in digital transformation solutions. Since his departure from Biochemical research in 2004, Ben has built core competencies around cloud direct connects and cloud cost reduction, enterprise wide area network architecture, high density data center deployments, cybersecurity and Voice over IP telephony. Ben has designed hundreds of complex networks for some of the largest companies in the world and he’s helped Shamrock become a top partner of the 3 largest public cloud platforms for AWS, Azure and GCP consulting. When he takes the occasional break from designing networks, he enjoys surfing, golf, working out, trying new restaurants and spending time with his wife, Linsey, his son, Weston and his dog, Hamilton.

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