Call center businesses all over the world are catching on to the huge benefits available when they switch from their current on-premise or cloud call center environment to a fully-fledged UCaaS platform. With all telecom services (VoIP, business SMS, video, fax, email and more) combined into one system, efficiency is immediately increased.
However, apart from the generic advantages that come from an integrated UCaaS system (cost-savings, enhanced customer experience, enterprise-grade features, single point of contact, etc.) there are several specific ways in which a platform can be set up to improve call center functionality.
Whether you are considering your UCaaS options or have already signed up with a vendor, here are nine ways to optimize your call center functionality.
Shamrock Partners with Best-in-Class UCaaS Vendors
UCaaS platforms offer many features that companies can benefit from, however with such a crowded marketplace, finding the best option for your telecom needs can be daunting. That’s where Shamrock Consulting Group comes in.
There are a host of significant advantages to pairing your own IT specialists with the UCaaS experts at Shamrock, one of the leading telecom RFP companies in the industry. Shamrock’s team is highly trained in helping companies successfully navigate the UCaaS marketplace. With over 300 successful RFP’s run on behalf of companies across a variety of different industries, Shamrock represents one of the most experienced telecom RFP consultants in the industry.
Shamrock will work with you identify your company’s unique UCaaS needs and carefully analyze your options to write a formal RFP guaranteed to procure the best service at the best possible price. Shamrock also provides full-scale support, guiding you along the entire process – from vendor selection to installation – to ensure that your call center is as highly functional and cost efficient as possible.